Version 1.1.0 — Effective: June 23, 2026
Version 1.1
Effective Date: June 23, 2026
Backcountry Broadband LLC ("Backcountry Broadband," "we") provides this Network Management Policy ("NMP") to disclose our network management practices, performance characteristics, and commercial terms for our mass-market residential broadband Internet access service, consistent with the FCC's transparency rule (47 C.F.R. § 8.1) and Colorado open-Internet requirements (C.R.S. § 40-15-209). This document is available at all times at backcountrybroadband.com/network-management.html and is incorporated by reference into our Terms of Service.
Backcountry Broadband operates an open network. We do not impose data caps. We do not block, throttle, or degrade lawful Internet content, applications, services, or non-harmful devices. We do not engage in paid prioritization, and we do not prioritize affiliated content. Any network management we perform is applied evenhandedly, without regard to the content, application, service, or device generating the traffic.
2.1 Blocking. We do not block lawful content, applications, services, or non-harmful devices. We may block traffic that presents a security threat to our network or our subscribers — for example, distributed denial-of-service attack traffic, malware command-and-control traffic, or traffic using spoofed or forged addressing — as a reasonable network management practice. We do not block any ports by default. We reserve the right to block specific ports or protocols on an individual subscriber's connection in response to observed abusive behavior — for example, an open SMTP relay or spam origination — because such behavior jeopardizes the reputation of Backcountry Broadband's shared IP address space and can result in blacklisting that degrades service for other subscribers. Port blocks are applied narrowly to the abusive behavior, and are removed when the underlying issue is resolved.
2.2 Throttling. We do not throttle, impair, or degrade lawful traffic on the basis of content, application, service, or device.
2.3 Congestion Management. Our network is engineered so that congestion is rare. If a network segment becomes saturated, we manage congestion using application-agnostic, evenhanded techniques: available capacity on the affected segment is shared fairly among active subscribers in proportion to their provisioned service tiers, using standard queuing disciplines applied uniformly at the network layer. Congestion management is triggered only by actual utilization conditions on a network segment, is applied only for the duration of the condition, and never inspects or differentiates by the content, application, or service a subscriber is using. Subscribers on a congested segment may temporarily experience speeds below their provisioned tier; the practice affects all traffic on the segment equally.
2.4 Paid and Affiliated Prioritization. None. We do not favor any traffic in exchange for consideration or to benefit an affiliate.
2.5 Security. We employ industry-standard practices to protect the network and subscribers, which may include DDoS detection and mitigation, flow telemetry analysis, and blocking of verified-malicious sources. Security practices target harmful traffic, not lawful uses.
2.6 Device Attachment. You may attach any lawful, non-harmful device to the Service at the Ethernet handoff of the Backcountry Broadband ONT. We do not restrict router choice on plans where the customer supplies the router.
2.7 Accounts in Arrears. Accounts that are past due may be redirected to a payment notification portal until the balance is resolved, as disclosed in the Terms of Service. This redirection is an account-status measure, is fully disclosed, and is not content-based network management.
2.8 Violation of the Acceptable Use Policy. Access restrictions, suspension, or termination in response to documented violations of our Acceptable Use Policy (e.g., attacks, unlawful use) are enforcement actions under the subscriber's agreement, applied per the AUP's procedures.
3.1 Service Description. We provide fiber-to-the-premises broadband via XGS-PON, and at times custom broadband solutions. Service tiers, with their typical download/upload speeds and typical latency, are described on each tier's broadband consumer label, available at https://backcountrybroadband.com/broadband-facts.html and at point of sale. PON is a shared-access technology; advertised speeds reflect provisioned rates, and actual speeds may vary with in-home equipment, Wi-Fi conditions, and destination networks.
3.2 Speed Measurement. We measure network performance consistent with FCC Broadband Data Collection methodology, using automated on-network test infrastructure.
3.3 IP Addressing. Our network is IPv6-forward:
3.4 Suitability. The Service supports typical real-time applications (video conferencing, VoIP, streaming, gaming) at all tiers. The Service is not intended as a mission-critical or safety-of-life service.
Pricing, fees (including installation, equipment, late payment, and static IP charges), promotional terms, and the outage-credit provisions applicable to designated tiers are stated in the broadband consumer label for each tier, the Residential Service Agreement, and the Terms of Service, all available at backcountrybroadband.com and in the Customer Portal. Our privacy practices, including network traffic telemetry, are described in our Privacy Policy (backcountrybroadband.com/privacy.html).
Questions about this NMP can be directed to: support @ backcountrybroadband.com. If we cannot resolve a concern, consumers may file informal complaints with the FCC at consumercomplaints.fcc.gov.
We may update this NMP as our network and practices evolve. The current version is always available at the URL above and version history by request. Updates take effect upon posting, with notice for material changes as described in the Terms of Service.